At Shrinath Optics, we are committed to delivering your orders quickly and efficiently. Please review our shipping and delivery policy to understand how your order will be processed, shipped, and delivered.
1. Shipping Locations
We currently offer shipping to the following locations:
We ship across all major cities and regions within India.
2. Processing Time
Standard Products: Orders for non-prescription items (such as sunglasses, accessories, etc.) are typically processed and shipped within 0-5 business days after payment confirmation.
Prescription Products: Orders for prescription glasses are custom-made and may take 0-7 business days to process before they are ready for shipment.
Please note that business days exclude weekends and public holidays.
3. Shipping Charges
Shipping charges are calculated at checkout based on the weight, dimensions, and destination of your order.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your order directly on the courier’s website. If you do not receive a tracking number, please contact our customer service team.
5. Delivery Timeframe
Remote Areas: Deliveries to remote or rural areas may take longer than the standard delivery timeframe.
Please note that delivery times are estimates and may be affected by factors beyond our control, such as courier delays, customs processing, or public holidays.
6. Failed Delivery Attempts
In the event of a failed delivery attempt due to incorrect address information or unavailability of the recipient, the courier may attempt redelivery or hold the package at a local facility. If the package is returned to us due to failed delivery, we will contact you to arrange a reshipment or refund (excluding shipping fees).
7. Damaged or Lost Shipments
Damaged Shipments: If your order arrives damaged, please contact us within 48 hours of delivery. We will work with the courier to investigate the issue and provide a replacement or refund.
Lost Shipments: If your order has not been delivered within the estimated timeframe and you cannot track it, please contact us. We will coordinate with the courier to resolve the issue.
8. Incorrect Address
It is the responsibility of the customer to provide accurate shipping information at checkout. Shrinath Optics is not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.
9. Delayed Deliveries
While we strive to ensure timely deliveries, unforeseen circumstances such as weather conditions, strikes, or other disruptions may cause delays. We are not liable for delays caused by external factors beyond our control.
10. Contact Information
If you have any questions or concerns regarding our shipping and delivery policy, please contact us at:
Email: shrinathoptics@yahoo.com
Phone: 098206 30988
Address: 16, JS Tower, Apartments, beside Boraspada Road, opposite Veena Sargam, Mahavir Nagar, Kandivali West, Mumbai, Maharashtra 400067
